PRIVACY POLICY

Effective date: 20 January 2026

This Privacy Policy for The Creator’s Flow Program (“CFP”, “we”, “us”, or “our”) explains how and why we collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://www.thecreatorsflow.co
Enrol in or access our digital programmes, courses, or community
Engage with us in other related ways, including marketing, sales, or events

If you do not agree with this Privacy Policy, please do not use our Services.

If you have any questions or concerns, you can contact us at [email protected]

SUMMARY OF KEY POINTS

What personal information do we collect?
We collect personal information you voluntarily provide, such as your name and email address.
Do we process sensitive personal information?
No. We do not process sensitive personal information.
Do we receive information from third parties?
Only where required to operate our Services (for example, payment processing via Kajabi Payments).
How do we process your information?
To provide and manage our Services, communicate with you, process payments, improve our offerings, and comply with legal obligations.
What are your privacy rights?
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Disclose to Us

We collect personal information that you voluntarily provide when you register, make a purchase, subscribe to communications, participate in our community, or contact us.

This may include:

Name
Email address

We do not knowingly collect or process sensitive personal information.

Payment Information

Payments are processed securely through Kajabi Payments. We do not store or have access to your full payment card details. All payment information is handled in accordance with Kajabi’s own privacy and security practices.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal information to:

Create and manage your account
Deliver digital programmes, courses, and related services
Communicate with you about your enrolment, updates, or support requests
Send administrative and service-related communications
Process payments and manage orders
Request feedback and improve our Services
Send marketing communications (with opt-out available at all times)
Comply with legal obligations and protect our rights

3. WHAT LEGAL BASES DO WE RELY ON?

If you are located in the UK, EU, or similar jurisdictions, we rely on the following legal bases:

Consent – where you have given permission
Contractual necessity – to deliver Services you have purchased
Legitimate interests – to operate and improve CFP
Legal obligations – where required by law

You may withdraw consent at any time by contacting us.

4. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION?

We do not sell your personal information.

We may share your information only:

With trusted service providers necessary to operate CFP (such as Kajabi)
In connection with a business transfer (merger, acquisition, or sale of assets)
Where required by law or to protect legal rights

All third parties are required to handle your data securely and lawfully.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve site functionality, analyse usage, and support marketing.

For full details, please see our Cookie Policy:
https://www.thecreatorsflow.co/cookie-policy

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to provide our Services or comply with legal requirements, including tax and accounting obligations.

When information is no longer needed, it is securely deleted or anonymised.

7. INFORMATION FROM MINORS

CFP is intended for individuals aged 18 and over.
We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will delete it promptly.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability

To exercise your rights, contact us at [email protected]

9. DO-NOT-TRACK CONTROLS

There is currently no universally recognised Do-Not-Track standard. We do not respond to DNT browser signals at this time.

10. UK & EU Residents (UK GDPR / EU GDPR)

If you are located in the United Kingdom, European Union, or European Economic Area, you have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict how we process your data
Request a copy of your data (data portability)
Withdraw consent at any time where processing is based on consent

United States Residents

If you live in the United States, you may have rights under applicable state privacy laws. These may include the right to:

Know what personal information we collect and how it is used
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Opt out of certain data uses where applicable

11. OTHER REGIONS

If you reside in regions such as Australia, New Zealand, or Canada, your personal information is handled in accordance with applicable local privacy laws. You may request access to or correction of your information at any time.

12. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be effective once posted, with the revised date updated above.

13. HOW TO CONTACT US

If you have questions or concerns about this Privacy Policy, contact us at:

The Creator’s Flow Programme
Email: [email protected]
Address: 167–169 Great Portland Street, London, England, W1W 5PF

14. REVIEWING OR DELETING YOUR DATA

You may request access to, correction of, or deletion of your personal data by contacting us directly. We will respond in accordance with applicable data protection laws.